Summary

maber is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

maber may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 25th May 2018.

We respect the EU’s General Data Protection Regulations (GDPR) and this policy explains how we collect and treat any information you give us. You won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into agreeing to something you might later regret.

Our policy covers

1. Why we value your privacy
2. How we collect information
3. What information we hold
4. Where we store your information
5. What we use your information for
6. Who’s responsible for your information at our company
7. Who has access to information about you
8. The steps we take to keep your information private
9. How to complain
10. Changes to the policy

Why we value your privacy

We value your privacy as much as we do our own, so we’re committed to keeping your personal and business information safe. We’re uncomfortable with the information companies, governments, and other organisations keep on file, so we ask for only the bare minimum from our customers. We’ll never use your personal information for any reason other than why you gave it, and we’ll never give anyone access to it unless we’re forced to by law.

How we collect information

We ask for contact information including your name, email address, and phone number, on our website so that we can reply to your enquiry.

Our website does not use cookies or scripts that were designed to track the websites you visit. We do not use analytics or native social media ‘like’ or ‘sharing’ buttons which also build profiles of your internet activity.

We ask for your account and contact information when you appoint our services.

Occasionally, we might receive your contact information from one of our partners. If we do, we protect it in exactly the same way as if you give it to us directly.

What information we hold

• When you contact us by email or through our website, we collect your name, email address, phone number, a social media username, and the company you work for, if you’ve given us that.
• If you do business with us, we also collect your business name and bank details and keep records of the invoices we send you and the payments you make.

Where we store your information

When you contact us by email or through our website, we store your information in Fresh Projects, our Customer Relationship Management (CRM) software. If we do business, we store your information in our accounts software, Xero. We chose these systems partly for their commitment to security.

What we use your information for

We occasionally use your contact information to send you details of our services or events we think you may be interested in. When we do, you have the option to unsubscribe from these communications and we won’t send them to you again. We might also email or phone you about our services or events, but if you tell us not to, we won’t get in touch again. We will use your information to send you invoices, statements, or reminders.

Who’s responsible for your information at our company

Craig Sellars, our Data Protection Manager, is responsible for the security of your information. You can contact him by email at practice.manager@maber.co.uk or by phone on 0115 9415555 if you have any concerns about the information we store.

Who has access to information about you

When we store information in our own systems, only the people who need it have access. Our management team have access to everything you’ve provided, but individual employees have access to only what they need to do their job.

The steps we take to keep your information private

Where we store your information in third-party services, we restrict access only to people who need it. We store passwords in Okta, an encrypted Single Sign-on Service (SSO), use a different, randomly generated password for each service, and never use the same password twice.

The computers we use are all encrypted using Apple’s FileVault full-disk encryption (FileVault 2). This uses XTS-AES-128 encryption with a 256-bit key to help prevent unauthorised access to the information stored on them, and are protected by a passcode or fingerprint access. These computers ask for authentication whenever they’re started or after 5 minutes of inactivity. Our mobile devices are also protected by a fingerprint or facial recognition.

How to complain

We take complaints very seriously. If you’ve any reason to complain about the ways we handle your privacy, please contact Craig Sellars by email at practice.manager@maber.co.uk by phone on 0115 9415555 or by post to: Maber Associates Limited, St Mary’s Hall, 17 Barker Gate, The Lace Market, Nottingham, NG1 1JU

Changes to the policy

If we change the contents of this policy, those changes will become effective the moment we publish them on our website.